Sale Items Not Eligible For Return
- Unit Price
See full return policy in the footer of our home page.
We hope that you love all your purchases from lowerright. However, we understand that sometimes you may need to return a purchase. We have a 30-day return policy for online purchases, which means you have 30 days after receiving your item to request a return.
- Returns requested within 7 days are eligible for full refund of purchase price or store credit
- Returns requested within 8 to 30 days are eligible for store credit
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. No makeup or deodorant stains, perfume, pet hair, cigarette smell or stains of any kind will be accepted. Please include the packing slip with your return. The packing slip is included with your purchase and has all of your information and order number on it.
To start a return, you can contact us at firstname.lastname@example.org
If your return meets the criteria in this policy (see exceptions below), we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us within 2 days of receipt if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.
Items considered FINAL SALE and not eligible for return include jewelry, accessories, leggings, bodysuits, graphic tee's, sweatshirts, swimwear and athletic wear.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return.
- Once accepted, the refund will be issued on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- For store credit, an electronic gift card will be issued within 5 days
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.